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Access expert maintenance, troubleshooting and repairs

If you want to outsource any aspect of your plant’s operations and maintenance, we have the personnel and expertise to handle all your requirements.


From operating and maintaining your entire plant to providing inspections, emergency troubleshooting or upgrades, our service agreements are a cost-effective way to get the most out of your plant.


We offer you peace of mind. You can quickly talk to our technical specialists, either remotely or onsite, and get the exact assistance you need, when you need it.


What support do you need?


We listen to the real issues you face and adopt a flexible approach to meet your requirements. We offer a variety of service agreements, scoped according to your specific needs.


Choose from a wide range of support services that are designed to maximise uptime and boost productivity, including:

  • Condition monitoring - identify poor conditions before they lead to equipment stoppage, and get performance data from key components, so you can effectively plan maintenance and spare-parts, and reduce production downtime.
  • Performance monitoring and optimisation - improve equipment performance and optimise plant production as your flow sheet or process changes.
  • Remote or on-site troubleshooting - when emergency strikes, get fast access to skilled specialists to resolve issues as quickly as possible.
  • Remote engineering - quickly implement tailored adjustments, system changes and software upgrades.
  • Reliability-centred maintenance (RCM) - a program designed according to established methodology that guides day-to-day maintenance activities at your plant, including RCM analyses on the most critical equipment or machinery components
  • Computerised maintenance management system (CMMS) - incorporated into all the plants we operate. This not only raises uptime, but helps us diagnose problems accurately and find solutions quickly.
  • Software license upgrade subscription - secure all the necessary upgrades for your ECS, Process Control software and QCX (Quality Control software). And make sure you have all the latest features and functionalities.


Our services cover all major plant equipment, including non-FLSmidth equipment.

Why enter into a service agreement?

With one of our service agreements, you can:

  • Minimise unplanned stoppages
  • Optimise your maintenance budget
  • Improve planning of shut-downs and inventory
  • Optimise plant availability to meet production goals
  • Reduce energy consumption and impact on the environment
  • Gain access to experienced, qualified service engineers
  • Upskill in-house plant staff
  • Gain insight into your plant’s actual performance

Enhanced Service Agreement provides a foundation for continuous, sustainable improvement at a Kazakhstan mine

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