The service center includes a 2,500m² warehouse and a 1,200m² workshop, as well as a customer service office, customer training center and other support facilities.
The Service center holds a range of inventory and a strategic range of lab equipment and spare and wear parts.
The primary emphasis is on supplying solutions that extend an asset’s lifecycle, such as: repairs and rebuilds; equipment and components upgrades; parts and consumables strategic stocking programs; technical assistance; and customised service packages. The center ensures customers receive the knowhow to optimise their operations, as well as support when it comes to inspections, process audits and technical issues.
“The main concept of the Service center is to get closer to our mining and cement customers across Kazakhstan and Central Asia and support them with the best solutions, fast access to spare and wear parts, and, of course, local knowhow and expertise. This move supports FLSmidth’s ever-growing focus on customer service and aftermarket,” comments Mikko Keto, Mining President at FLSmidth.
“Our large regional installed base will be well served by this new Service center. It will allow us to work side by side with customers to better understand and solve their challenges – and to deliver sustainable productivity solutions to their operations. Customers can expect world-class on-site service, indoor repairs and refurbishment, exchange programmes, lab testing, training and excellent spare part support. The Service center ensures 24/7 local support for on-site services such as installation, commissioning, maintenance support, shutdowns and turnkey solutions,” concludes Sergey Gorbunov, Managing Director for Kazakhstan and Central Asia.