Miners in Eastern Canada can now expect faster, personal and local service, with support provided in French and English. This move is part of our commitment to increase the level of service for French-speaking customers and to streamline our overall service process.
We have for a period been evaluating local service units in eastern Canada, with the target of growing business and improving customer service. Mill-Ore Industries, which was an important Canadian service centre for KREBS® pumps and cyclones, was chosen as the ideal acquisition. It will continue to provide the same high level of service customers have associated with Mill-Ore Industries, but will operate under the new name of FLSmidth Service Center, Eastern Canada.
In the coming months, additional services will be rolled-out to increase the service capabilities available through the centre. More information will be announced in the coming months. For other FLSmidth equipment and services, the order process remains unchanged and customers can coordinate with the appropriate office.