24/7 REMOTE SUPPORT HOTLINE
Remote support for all customers
Worldwide 24/7 hotline
Contact us for support with any mechanical, electrical, or process-related issues. E-mail or call our support centre and we’ll arrange for specialists to help you.
Regardless of the size of your plant, or whether you already have an existing service agreement, anyone can request help from our remote support team. We have specialists waiting to share their expertise with you and help to identity and resolve any problems as fast as possible.
Specialist remote support provides:
- Problem analysis
- Solution proposals
At this critical time, we’re extending our hotline offering to everyone, so that remote support is available to all customers. You don’t need a long-term commitment to access our specialist remote support.
We’ll take each request for help on a case-by-case basis. When you get in touch, we’ll assess the immediate problem and offer a remedy and recommendations. If further remote activity is relevant we’ll of course also offer you that.
More than 200 customers have a PlantLine Agreement which ensures them high priority, unlimited pre-paid support.
- Remote access
- If your installation includes PC-based control and we think you might benefit from support with remote access, this can be established at short notice. We use the most secure and professional infrastructure available. Our remote support experience is based on 450+ customers supported for more than a decade.