FLSmidth recognizes that long-term success and customer satisfaction depends on servicing and maintaining installed solutions. FLSmidth has designed a number of services to best support its customers in maximizing return on their investment:
Next generation service concepts from FLSmidth aims to support customers throughout the life-cycle of an installed solution. When the system warranty period is finished, an FLSmidth Service Agreement is a prudent investment and gives top priority to emergency assistance from skilled professionals.
The customer is supported via service visits on site and/or remotely via telephone hot-line and the internet, ensuring reduced system downtime and optimal plant performance. Furthermore, FLSmidth Migration Agreements ensure reliable, safe and trouble-free long-term operation by continuously migrating systems.
Access to the latest software releases with service packs and software upgrades from FLSmidth is one of the benefits in these agreements. A typical five-year Migration Agreement package includes, delivery of software licenses, replacement of hardware and one major conversion of the software platform.
With a combined Service & Migration Agreement, the system is kept up-to-date and operating reliably by FLSmidth. A Service Agreement includes access to a 24/7 hotline for emergency inquiries which ensures minimal system down-time in case of adverse events.
Secure remote assistance via the internet is a cost efficient way of providing fast and highly reliable service by product specialists. FLSmidth Remote Services allow a specialist to monitor a software application from a distance, making it possible to remotely evaluate problems and even make corrections. This is done on-line by a product specialist while the system engineer or operator can follow every step.