System Design
System Design and Engineering phase includes collection of information, development of project specific drawings and diagrams, network design, configuration of ECS software, programming of process controllers and production of control panels. Project engineering in FLSmidth is handled in a high-end engineering tool, Metis, to ensure the highest level of quality and consistency. The engineering is verified by a factory acceptance test.
Commissioning & Optimization
Commissioning and Optimization phase involves on-site services by FLSmidth and sub-supplier personnel for bringing the delivered equipment and software into correct operation. The installation and commissioning activities are typically joint activities with the goal of a smooth and rapid start-up. It is essential that dedicated end-user personnel are appointed to follow these activities as they will be tasked with the future support of the system. Depending on the magnitude of the actual project, commissioning can require a few days or several months’ activity.
After Sales Service
After-Sales Service phase. Upon successful client acceptance and take-over, FLSmidth offers service agreements to provide the degree of support desired. These range from basic troubleshooting and spare part contracts to full life cycle services including preventive maintenance visits, 24/7 hotline, remote support, and remote engineering assistance. In order to ensure optimum runtime of the systems over decades of software evolution, FLSmidth also offers complete software migration agreements. As part of the mission to be a recognized technology leader and competence centre FLSmidth offer several managerial, engineering and consultancy services, including feasibility and optimization studies.