Service Supercenters bring FLSmidth closer to the customers

Supercenters are customer service facilities that feature: 

• Proximity to customers for timely delivery and support
• Strategic stock so customers don’t have to wait for shipments 
• Rebuild and repair capabilities to increase plant up time 
• Training rooms and tailored modules so customers, employees and others can learn to use equipment optimally 
• Safety training for customers, employees, and others 
• Community and university educational outreach 
• Small-scale laboratory services

“Our Supercenters are tailored to solve customer problems not only related to warehousing, rebuild and repair capabilities, but especially in the areas of plant efficiency and safety”, says Bjarne Moltke Hansen, Group Executive Vice President. “Through our Supercenters, customer intimacy is expanded and services are tailored to meet their needs while we are also reaching out to the local universities and communities to enhance education”.

To learn more about our Service Supercenters, please download our brochure.

The Supercenters will be in:

• Tucson, Arizona, USA 
• Brisbane and Perth, Australia 
• Arequipa, Peru, South America 
• Antofagasta and Santiago, Chile, South America 
• Khanbogd, Mongolia 
• Delmas, South Africa

The Supercenter concept will benefit both cement and minerals customers with shared resources. The majority of the locations in the first wave will mostly benefit minerals processing customers, but are available to support any FLSmidth customers in the area.

At the Supercenters, as in all of our facilities, every effort is made to ensure environmentally friendly practices and sustainability. For example, contaminants and waste products will be removed from equipment in a contained wash-down area for proper removal and disposal. To conserve water and reduce energy consumption, rain water will be collected for irrigation and power is to be generated by solar energy whenever feasible. Natural light will also be used optimally.