Automation Services
FLSmidth Automation offers you various customer services to help you protect your investment in FLSmidth Automation products. The aim of these activities is to ensure maximum customer satisfaction as well as product efficiency. After the system warranty expires and the responsibility of maintaining the system is yours, we can still assist you.
The Customer Services departments of FLSmidth Automation supplies you with support by means of:
- Support by fax or telephone contact
- Remote computer system access
- Visits on-site
- Training courses
- Supply of spare parts
- Service Agreements
- Upgrade & migrations
- Extentions to existing systems
Training FLSmidth Automation offers professional training in all product areas.
- Scheduled training program
- Customer adapted courses
- Training held at your plant or at our premises
Service Agreement
The FLSmidth Automation services are normally included in a Service Agreement and established directly between the plant and FLSmidth Automation. The Service Agreement defines necessary services to keep the system in a good working condition at attractive price levels.
Entering a Service Agreement is advantageous for you due to the following reasons:
- Your problems are first priority to us.
- You have access to our 24 hours Hotline Service.
- You benefit from regular Preventive Maintenance Visits.
- Remote software maintenance via modem or internet.
- You can get reduced prices on Spare Parts, additional Service Visits and Training.
- The payment is dealt with once a year and all services included in the agreement follow automatically.
Spare Parts and consumables
We can provide you with:
- Sets of spare parts
- Single items
- Repair service