25 June 2012

FLSmidth opens all-in-one Supercenter in Santiago, Chile

FLSmidth has opened an all-in-one service centre, called a Supercenter, in Renca, Santiago, Chile, that provides many advantages to customers and communities. A ribbon cutting event was held June 14.

(June 22, 2012) – FLSmidth has opened an all-in-one service centre, called a Supercenter, in Renca, Santiago, Chile. The centre is one of eight planned to be built in countries where FLSmidth has significant mining and cement operations.

“This Santiago Supercenter, just as other FLSmidth Supercenters, is tailored to increase customer plant efficiency and safety among other critical offerings,” said George Robles, FLSmidth country manager for Chile. “Through this Supercenter, our customer relationships are expanded and services are tailored to meet their needs while we are also reaching out to the local universities and communities to enhance education and skills.”

The centre allows for proximity to customers for timely parts delivery and support, strategic stock, rebuild and repair capabilities, a training room for customers and their staff to learn to use equipment optimally among other uses, small-scale laboratory services and, increased employment opportunities in the community. Currently, FLSmidth employs approximately 60 people at its two Chilean service facilities and a total of 850 in Chile. The Santiago Supercenter is located at Calle Fresia 2132, Renca.

To celebrate the new facility, FLSmidth sponsored a Supercenter grand opening on June 14, which was attended by employees and community members. The opening included a ribbon cutting.

For FLSmidth this Supercenter is a concrete initiative to create customer intimacy, which is a central part of our strategic initiatives. By doing this we believe the Supercenter will drive our sales and deliveries of parts and services.

“A unique element of the FLSmidth Supercenter concept is our community outreach,” said Romy Martin, supercenter director, who spoke at the ribbon cutting event. “We believe in impacting the local societies with what we do best, which is offering knowledge, training, and the development of people. When we are developing our local societies, we are also improving and enhancing our and our customers’ businesses. This and our other Supercenters will host trainings and educational meetings to enrich the community.”

When completed, the eight Supercenters will be in six countries: Tucson, Arizona, USA; Brisbane and Perth, Australia; Arequipa, Peru; Antofagasta and Santiago, Chile; Khanbogd, Mongolia; and Delmas, South Africa.