External Service

Services

A high level of service and qualified employees has made FLSmidth one of the leading gas analysis engineers in Scandinavia and within the cement and minerals industries worldwide

Service is our primary focus. We have invested heavily in creating an efficient and worldwide service organisation and we aim to ensure maximum customer satisfaction and confidence.

Gas analysis systems are complex so it is essential that the people dealing with repairs and delivery of spare parts and new products are familiar with the equipment. The ongoing training and upskilling of our service team is an integral part of our service concept.

We prioritise personal contact, with our customers always receiving top priority service when they contact us.

Our in-house service department primarily provides telephone support and answers all incoming emails.

We manage after-sales orders, issues, service agreements, training and the coordination of service visits, so please contact us now to discuss how we can help you.

When you partner with FLSmidth you can expect:

  • higher equipment availability
  • longer equipment lifetime
  • dedicated, responsive hotline
  • spare part planning advice
  • short payback time due to fewer unforeseen stoppages
  • knowledge sharing with maintenance staff during service visits.
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