Our in-house service workshop works daily with calibration, linearizing functions and repairs on analysis instruments. Technical support by telephone, help to self-help and the handling of exchange of spare parts are also major functions in the department.
95% of all incoming analysers for repair are handled in the workshop without sending the instruments back to the sub-suppliers. Thus, we are able to keep a repair time of approximately 10 days. We use certified test gases to test and calibrate all instrument. By the use of high precision mass flow controllers, we are able to generate a gas mixture which is required to test the complete range of any instrument. If required, we can do stress tests using a heating chamber to clarify that an instrument successfully meets its specifications. Furthermore, our workshop is equipped with special tools for the handling of electronic circuit boards.
When receiving the instruments for repair, we follow procedures for informing the customers on the status of the repair. On the same day of receipt of the instrument, the customer is informed of the reception of the instrument, and the order is given an order number. Within 5 days, the customer is informed of the extent of the repair - prices, delivery time, fault findings, etc. Within 2 days after the acceptance from the customer on the repair conditions, the instrument is sent back to the plant.
Should the customer wish to speed up the repair time even more, this is possible by payment of a small emergency fee.