External Service

External Service

Our external service engineers handle 24 hour hot-line services, acute visits on site, commissioning of new installations, AST/QAL2 functional tests and preventive service visits. All service jobs are completed with a detailed service report which is given to the customer. In some cases, our service visits function as part of the customers' quality assurance system, and our service reports are used as documentary proof to the local authorities.

Preventive maintenance on the gas analysis system is essential as more demanding standards on emission outlets have been passed, especially in Europe. The regular service checks will help you avoid annoying system break downs and assure a continuous and trouble-free production.


Service Visits

Special procedures have to be followed on the service visits in order for you and FLSmidth to make sure that all essential system features have been checked and corrected. The procedures are as follows:

• Collection of data on system status
• Preventive maintenance exercise from specific service report according to the actual product/analysis system
• Acquisition of possible spare parts
• Approval from customer


Spare Parts

FLSmidth aims to stock all relevant spare parts that are necessary for maintenance of our customers' equipment. We continuously update our stock so that all new products and spares are available. Due to our objective of not being dependent on one single supplier, we are able to deliver original spares for many kinds of products.

Wear parts and the most commonly used spare parts are all available from our central stocks in Denmark and the US. In this way, most spare parts can be sent to you from day to day. We have a good co-operation with many different sub-suppliers, and therefore we have the possibility of sending for all spare parts that are not in our stock on a day-to-day basis.

However, we recommend that you stock some spare parts at your end for all equipment already at an early stage in any project. The presence of special spare parts during start up and commissioning is essential to ensure completion of the installation within the scheduled time.

An adequate stock of spare parts is also essential in order to minimise annoying system shut downs and subsequent production losses. We can provide you with lists of adequate parts for your stock and undertake the task of advising original spare parts to meet with the system's exact specifications.

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