This commitment includes creating strong relationships with customers, suppliers and other stakeholders that make us a preferred partner.
Our employees are committed to the company’s Quality Management System and to the continual improvement of the system and the entire organization.
Certified Business Units
Many of the FLSmidth companies are certified to the ISO 9001 standard. Certification to ISO 9001 is part of our global effort to meet and exceed international quality standards. These multiple certifications include five common quality principles.
These five common quality principles apply in all FLSmidth companies.
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Focus on meeting or exceeding the customer requirements
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Promote continual improvement of quality and business processes from engaged employees
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Provide the resources and tools needed to support quality improvements
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Establish objectives for quality performance that are reviewed by management
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Measure and improve customer satisfaction levels
These principles are incorporated in the quality systems and business processes of all FLSmidth companies.