FLSmidth Automation has Service Agreements with plants in more than 20 countries in 5 continents - join us too....

"We have had a service support agreement with FLSA since the site was commissioned in 2000 and have during that time made use of it. My most recent experience followed a failure of a network bridge on the Ethernet system after a site power failure. Having little control system experience, it was reassuring to be able to contact someone who was able to dial into our network and guide me through the process of fault finding. Initially the right people were not available from FLSA to diagnose the problem ( it was as usual a Friday afternoon), however, as promised, I was contacted immediately the appropriate system expert was found and with their assistance the problem was located and rectified. Having a contract in place provides a level of reassurance with a critical part of our process that we would find difficult to do without."

Mr. Andrew Pitt
Electrical Engineering Manager
Rugby Plant, Rugby Cement, U.K.
 

"Having a reliable service Agreement is an essential part of our business. Therefore it is essential to have an automation partner who understands our business and knows what's important, - also outside working hours. FLSA has a stable group of people, so we don't have to explain each time we call who we are and what we do.

Nice about the contract is the yearly update of the system, the advice we get to improve the system and the possibility to ask questions.

In fact, we did not have severe problems with the automation system, so we haven't had the need to call the hotline a lot. The few times I called the hotline I was served within agreed time and all problems were solved in such a way that the plant operation was to be continued.

In a whole, we are very pleased with our relation with FLSA and with their system."

Mr. Casper Stuart
Procestecholoog
SITA ReEnergy, Holland